IT career path
Help Desk Support Specialist
4 certifications that build the skills a help desk support specialist needs, in the order most people take them.
Apply now- FoundationCertified Tech Plus
- AssociateCertified IT Support Plus, Certified Network Plus, Certified Security Plus
Foundation
Associate
Certified IT Support PlusHands-on support skills: hardware, operating systems, mobile devices, troubleshooting and help desk procedures.
Certified Network PlusNetworking fundamentals: addressing, routing, switching, wireless, network services and troubleshooting.
Certified Security PlusBaseline security skills: threats, security controls, identity and access, secure architecture and incident basics.
Help desk specialists are the first line of IT support: they fix hardware and software problems, set up devices and keep people working.
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