FAQ: How Do I Get Started?
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BEFORE TEST DAY
Prepare for success with these tips
Review the testing policies on your exam provider’s website.
Go over study guides and review materials.
IN-PERSON TESTING
- Arrive early to ensure you have enough time to settle in before the exam begins.
- Leave all study materials at home.
ONLINE TESTING
- Run any required system checks ahead of time.
- Confirm you have an acceptable form of ID ready.
ON TEST DAY
On Test Day, be sure to:
Review the testing policies on your exam provider’s website.
Review the testing policies on your exam provider’s website.
Review the testing policies on your exam provider’s website.
These are frequently asked questions about the general CertiPlus testing experience. Get answers specific to your test on your exam program’s homepage.
General
Q. How can I locate my exam program’s homepage?
A. Visit the test-taker homepage and use the search bar to type your program’s name or acronym, or choose it from the alphabetical list.
Q. How do I get in touch with CertiPlus customer service?
A. Start by visiting your exam program’s homepage for FAQ answers. If you need further assistance, contact details for CertiPlus customer service are available there.
Q. How can I report a security concern?
A. To report a testing violation or suspicious behavior, please complete our test security form on the CertiPlus website.
Q. What happens if my test center is closed?
A. If your test center is closed, you will receive an email with instructions on how to reschedule your exam.
Q. What should I do if I encounter an issue on test day?
A. Inform the test administrator immediately. A case will be filed, and most issues are resolved within 3-5 business days.
Q. Where can I find additional help if I have more questions?
A. Our customer service teams are available to assist you. Visit your exam program’s homepage for more FAQs and specific exam-related answers.
My CertiPLUS account
Q. How do I create a CertiPlus account?
A. Visit your exam program’s homepage on CertiPlus.com, click “Create Account,” and complete the required fields. Once your account is set up, you’ll be able to schedule your exam.
Q. How do I update my personal information?
A. Sign in to your exam program’s homepage on CertiPlus.com, and click “My Profile” under the “My Account” menu. You’ll find the “Edit” option next to any fields you can update.
If you cannot update a specific field, please contact the customer service team listed on your exam program’s homepage for assistance.
Q. Can I merge multiple accounts?
A. Yes. Please contact your program-specific customer service team for assistance with merging your accounts.
Scheduling an Exam
Q. How do I schedule an exam?
A. Visit your exam program’s homepage on CertiPlus.com, sign in, and select the exam you’d like to schedule. You can choose up to three test centers to compare available appointment times.
Q. How do I reschedule or cancel an exam online?
A. Log in to your exam program’s homepage on CertiPlus.com, select “Upcoming Appointments,” and choose the exam you’d like to reschedule or cancel. You’ll receive an email confirming any changes to your appointment. Be sure to click “Confirm Reschedule” on the final screen to save your changes.
It’s helpful to refer to your original appointment confirmation email to check for any fees or deadlines related to rescheduling or canceling.
Q. My exam requires authorization. How long is the authorization period?
A. Authorization periods vary by testing program. You should receive an email or letter with details about your authorization. Don’t worry—our website will prevent you from scheduling outside of your eligibility window.
Q. My exam is not available at my preferred testing location. What should I do?
A. Test centers have different hours and exam offerings. If your exam isn’t available at your preferred location or time, try choosing a different date or test center. You can compare availability at up to three test centers.
Payment
Q. I lost my payment receipt. Can I get another one?
A. Yes. Visit your exam program’s homepage on CertiPlus.com, sign in, and go to “My Receipts” to view your purchase history.
For security reasons, receipts or exam confirmations can only be sent to the test-taker (not third parties).
Q. Which payment methods are accepted?
A. We accept American Express, Discover, MasterCard, and Visa debit or credit cards. Candidates testing in certain sanctioned countries should contact the test center directly to inquire about alternative payment methods.
For security reasons, we cannot process payments through chat or email.
Q. How do I use my voucher or promotional code?
A. On the payment screen, you’ll find an option to enter your voucher or promotional code. If you’re scheduling your exam by phone, let the agent know you have a voucher to apply.
How Does Certiplus' Distributor Partner Program Work?
The Certiplus Distributor Partner Program works by providing partners with the opportunity to resell Certiplus courses and certification programs to customers. Partners are supported with a range of resources including sales cycle assistance, marketing support, and a dedicated partner portal. This program helps distributors expand their business by offering flexible solutions that cater to different client needs, with a focus on mutual success and growth.
For more details about how the program works, you can explore the full information through Certiplus’ official resources.
How Does Certiplus' Channel Partner Program Work?
The Certiplus Channel Partner Program is designed to help businesses grow by offering them the opportunity to resell Certiplus courses and certification programs. Channel partners work closely with Certiplus, benefiting from:
Comprehensive Sales and Marketing Support: Certiplus provides resources to help partners market and sell effectively, including promotional materials and co-branded campaigns.
Dedicated Partner Portal: Partners gain access to a portal for managing their customers, tracking sales, and handling various administrative tasks.
Training and Support: Channel partners receive training, sales cycle guidance, and delivery support to ensure they can provide the best experience to their customers.
Revenue Sharing and Growth Opportunities: The program is built to help channel partners increase their revenue while scaling their business with Certiplus’ high-quality courses.
Through these features, Certiplus aims to foster strong, mutually beneficial relationships with channel partners, driving success for both parties.
How Does Certiplus' Reseller and Referral Partner Program Work?
The Certiplus Reseller and Referral Partner Program provides an excellent opportunity for partners to generate revenue by reselling Certiplus courses or referring new customers. Here’s how it works:
Reseller Program: As a reseller, partners are able to purchase Certiplus courses at a discounted rate and sell them to customers at a marked-up price. This allows resellers to profit from the difference. They also receive full sales and marketing support, including access to a partner portal and resources for promoting courses effectively.
Referral Program: Partners in the referral program are incentivized to refer customers to Certiplus. For each successful referral, partners earn a commission. Referrals can be made through online or offline channels, and Certiplus provides the necessary tools and guidance for tracking leads and conversions.
Both programs come with access to support, training materials, and marketing resources designed to help partners grow their business. Certiplus aims to build strong, mutually beneficial partnerships, focusing on expanding reach and enhancing customer success through their certification offerings.